Returns Policy

Please Choose Carefully
We strongly advise our customers to correctly size their air conditioning system before ordering.
If you are unsure on sizing the correct system for your requirements please contact us for Advice.

Cancellations
You may cancel an order at any time prior to despatch of the goods.
For Credit Card transactions a 6% cancellation fee will be charged.
For all other transactions, a 3% administration fee will be charged.

 Airconditioning1-Online will refund or exchange purchased equipment if the equipment on delivery is found not to be of merchantable quality.

We will only refund where a replacement unit cannot be provided.

If replacement of the unit cannot be provided refunds will be generally offered. Upon agreement to replace or refund the purchase price of the faulty unit, the defective unit must be returned to us to start the process. If the goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge. If you have any queries regarding this matter please contact us.

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