We will not refund, credit or replace on incorrect choices, or failing to verify and accurately provide information when placing an order. Airconditioning1-Online will refund or exchange purchased equipment if the equipment on delivery is found not to be of merchantable quality.
We will only refund where a replacement unit cannot be provided.
If replacement of the unit cannot be provided refunds will be generally offered. Upon agreement to replace or refund the purchase price of the faulty unit, the defective unit must be returned to us to start the process. If the goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge. If you have any queries regarding this matter please contact us.